Personal details
Your name, date of birth, contact details and emergency contact, collected when you first book an appointment or join a workplace program.
Privacy policy
Your privacy, handled with care
Pre Tmnt Melbourne Pty Ltd collects, uses and stores personal and health information responsibly. This policy explains what we gather, why we need it, and the rights you hold under the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic).
0
Third parties that have ever received your personal information for marketing.
100%
Of health records held on encrypted, access-controlled Australian systems.
1
Named privacy contact you can reach directly — our practice principal.
30
Maximum number of days to respond to a request to access or correct your records.
What we collect
We gather only what is needed to deliver safe, effective preventive treatment — nothing more.
Health information
Treatment history, screening outcomes, practitioner notes and referral letters — the clinical detail that keeps your care safe and continuous.
Website enquiries
Messages you send through our forms, plus standard technical data such as browser type, used to reply to you and keep the site secure.
How we use your information
Every use ties back to your care. We never sell or rent personal information.
Delivering your treatment
Planning appointments, tailoring preventive programs and coordinating care with your GP or specialist where you have asked us to.
Running the practice
Billing, Medicare and private-health administration, appointment reminders, and keeping the accurate clinical records the law requires.
Improving our service
De-identified feedback and aggregated statistics that help us refine programs for individuals and workplaces across Melbourne.
How we protect your information
Practical safeguards, reviewed regularly, cover every record we hold.
Security in practice
Digital records sit on encrypted, Australian-based systems with role-based access, and paper files are stored in locked cabinets. Staff complete confidentiality training, and records are destroyed securely once their legal retention period ends.
Your rights under the law
The Australian Privacy Principles and Victorian health privacy principles give you real, enforceable rights over your information.
Access and correction
You can ask for a copy of the personal or health information we hold about you, or ask us to correct anything that is out of date. Write to us and we will respond within 30 days.
Complaints taken seriously
Raise a concern with our privacy contact and we will acknowledge it, investigate promptly and reply to you in writing. There is no cost to make a complaint.
Independent oversight
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au. Under the Notifiable Data Breaches scheme, we will also alert you promptly if a serious data breach ever affects your information.
Questions about your privacy?
Our practice principal is the named privacy contact. This policy is reviewed every year and was last updated in March 2025.